Samsung Refrigerator Repair Manual

Service Manual & Troubleshooting Guide

French Door & Side-by-Side Models

Installation Guide

Tools Needed:

  • Adjustable wrench
  • Level
  • Screwdrivers (flat and Phillips)
  • Pliers
  • Tape measure
  • Water line installation kit

Step-by-Step Installation

  1. Choose Installation Location: Select a location with proper ventilation, away from heat sources, and on a solid, level floor.
  2. Remove Packaging Materials: Remove all shipping materials, tapes, and protective films from the refrigerator.
  3. Level the Refrigerator: Adjust the leveling legs to ensure the refrigerator is perfectly level from front to back and side to side.
  4. Connect Water Supply: Connect the water line to the refrigerator's water inlet valve for ice maker and water dispenser functionality.
  5. Electrical Connection: Connect to a dedicated 115V, 60Hz, 15-20 amp grounded outlet. Do not use an extension cord.
  6. Clearance Check: Ensure proper clearance (minimum 2 inches on sides, 1 inch at back, 4 inches on top) for ventilation.
  7. Initial Setup: Allow refrigerator to stand upright for 4 hours before plugging in. Set temperature controls and wait 24 hours for ice production.
Warning: All installations must be performed by a qualified technician to ensure proper operation and maintain warranty coverage.

Specifications

Model Series RF28R7201SR/AA
Type French Door Refrigerator
Color Stainless Steel / Black Stainless
Total Capacity 28 cu. ft.
Fresh Food Capacity 18.6 cu. ft.
Freezer Capacity 9.4 cu. ft.
Control Type Digital Touch Controls with LCD Display
Energy Rating ENERGY STAR® Certified
Annual Energy Consumption 686 kWh/year
Power Requirements 115V, 60Hz, 15A
Dimensions (HxWxD) 70.75 x 36.375 x 34.875 inches
Weight 326 lbs
Ice Maker Type Twin Cooling Plus™ with FlexZone

Warranty Information

  • Full Warranty: 1 year parts and labor
  • Sealed System Warranty: 5 years on compressor and parts
  • Digital Inverter Compressor: 10 years limited warranty
  • Additional Coverage: Optional extended warranty available

For warranty service, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com

Key Features

Digital Inverter Compressor

Samsung's advanced Digital Inverter Compressor automatically adjusts cooling speed to meet demand, providing consistent temperature control while using less energy and operating more quietly.

Twin Cooling Plus™

Dual evaporators maintain optimal humidity levels in both the refrigerator and freezer compartments, keeping food fresher longer while preventing odor transfer.

FlexZone™ Drawer

Convertible temperature drawer that can be switched between refrigerator and freezer modes, perfect for storing meats, beverages, or frozen goods as needed.

External Water & Ice Dispenser

Convenient external dispenser provides chilled water and ice without opening the doors, helping to maintain consistent internal temperatures.

Family Hub™ Technology

21.5-inch touchscreen display allows you to manage groceries, stream entertainment, view interior cameras, and control smart home devices directly from your refrigerator.

Metal Cooling

Advanced metal-backed cooling panels distribute cold air more evenly throughout the refrigerator, maintaining consistent temperatures in every corner.

Cooling Technology Explained

Precise Temperature Control

Digital sensors maintain temperatures within ±0.5°F of set point for optimal food preservation

Power Cool

Rapid cooling function that quickly lowers refrigerator temperature when adding new groceries

Power Freeze

Accelerated freezing function that quickly freezes items while preserving food quality

Vacation Mode

Energy-saving mode that maintains freezer operation while minimizing refrigerator cooling

Sabbath Mode

Special mode that disables lights and sounds while maintaining temperature for religious observance

Energy Saving Mode

Optimizes energy usage by adjusting temperature settings and compressor operation

Troubleshooting

Problem Possible Cause Solution
Refrigerator not cooling Power issue, dirty condenser coils, faulty compressor Check power supply, clean condenser coils, verify compressor operation
Ice maker not working Water supply issue, frozen fill tube, faulty water inlet valve Check water supply, inspect fill tube, test water inlet valve
Water dispenser not working Clogged filter, frozen water line, faulty dispenser switch Replace water filter, check for frozen lines, test dispenser switch
Excessive frost buildup Door seal issue, frequent door openings, defrost system failure Check door seals, minimize door openings, test defrost components
Unusual noises Fan obstruction, compressor issues, ice maker operation Check evaporator and condenser fans, inspect compressor, verify normal ice maker sounds
Display panel not working Power issue, control board failure, loose connections Check power supply, reset unit, inspect control board connections

Error Codes

  • 22E / 23E: Evaporator temperature sensor error - Check sensor and wiring
  • 32E / 33E: Freezer temperature sensor error - Check sensor and wiring
  • 84E: Communication error between main and display boards - Check connections
  • 91E: Ice maker communication error - Check ice maker connections
  • 5C / 5H: Defrost system error - Check defrost heater and thermostat
  • 1E / 2E: Compressor communication error - Check compressor connections

Manual Downloads

Current Model Manuals

RF28R7201SR

28 cu.ft. French Door with Family Hub

RF23R6201SR

23 cu.ft. French Door Refrigerator

RS27T5561SR

27 cu.ft. Side-by-Side Refrigerator

RF22R7351SR

22 cu.ft. 4-Door Flex Refrigerator

Popular Previous Models

RF260BEAESR

26 cu.ft. French Door Refrigerator

RF4287HARS

28 cu.ft. French Door with Camera

RSG307AARS

30 cu.ft. Side-by-Side Refrigerator

RF267AERS

26.7 cu.ft. French Door Refrigerator

Note: For models not listed here, please visit the Samsung Support Website for complete documentation.