Samsung Refrigerator Repair Manual

Service Manual & Troubleshooting Guide

French Door & Side-by-Side Models

Installation Guide

Tools Needed:

  • Adjustable wrench
  • Level
  • Screwdrivers (flat and Phillips)
  • Pliers
  • Tape measure
  • Water line installation kit

Step-by-Step Installation

  1. Choose Installation Location: Select a location with adequate ventilation, away from heat sources and direct sunlight.
  2. Remove Packaging Materials: Remove all shipping materials, protective films, and transit bolts from the refrigerator.
  3. Level the Refrigerator: Adjust the leveling legs to ensure the refrigerator is perfectly level from front to back and side to side.
  4. Connect Water Supply: Connect water line to ice maker and water dispenser (if applicable). Use only approved water lines.
  5. Electrical Connection: Connect to a dedicated 115V, 60Hz, 15-20 amp grounded outlet. Do not use extension cords.
  6. Clearance Check: Ensure proper clearance (2 inches on sides, 1 inch on back, 4 inches on top) for ventilation.
  7. Initial Setup: Allow refrigerator to stand upright for 4 hours before plugging in. Set temperature controls and run initial cooling cycle.
Warning: Professional installation recommended for water line connections and to ensure proper operation and warranty coverage.

Specifications

Model Series RF28R7201SR/AA
Type French Door Refrigerator
Color Stainless Steel / Black Stainless
Total Capacity 28 cu. ft.
Fresh Food Capacity 18.6 cu. ft.
Freezer Capacity 9.4 cu. ft.
Control Type Digital Touch Controls with LCD Display
Energy Rating ENERGY STAR® Certified
Annual Energy Consumption 683 kWh
Power Requirements 115V, 60Hz, 15A
Dimensions (HxWxD) 70.75" x 36.375" x 36.625"
Weight 326 lbs
Defrost System Auto Frost Free

Warranty Information

  • Full Warranty: 1 year parts and labor
  • Sealed System Warranty: 5 years on compressor and parts
  • Digital Inverter Compressor: 10 years limited warranty
  • Additional Coverage: Optional extended warranty available

For warranty service, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com

Key Features

Digital Inverter Compressor

Samsung's Digital Inverter Compressor automatically adjusts cooling speed to maintain optimal temperature, reducing energy consumption and noise while extending appliance lifespan.

Twin Cooling Plus™

Dual evaporators maintain ideal humidity levels in both refrigerator and freezer compartments, keeping food fresher longer while preventing odor transfer.

FlexZone™ Drawer

Convertible temperature drawer that can be used as a refrigerator for beverages or as a freezer for extra frozen storage with four temperature settings.

Metal Cooling

Advanced metal back panel provides faster, more even cooling throughout the refrigerator compartment for better food preservation.

SmartThings Technology

Wi-Fi enabled for remote monitoring and control via smartphone app, allowing temperature adjustments, diagnostics, and energy usage monitoring.

External Water & Ice Dispenser

Convenient external dispenser provides chilled water and ice without opening the doors, helping maintain consistent internal temperatures.

Cooling Technology Explained

Precise Temperature Control

Advanced sensors maintain consistent temperatures within ±0.5°C for optimal food preservation

Multi-Air Flow

Multiple vents distribute cold air evenly throughout all compartments

Holiday Mode

Energy-saving mode for extended absences while maintaining basic cooling

Power Cool & Power Freeze

Rapid cooling functions that quickly lower temperatures when adding new items

Energy Saving Mode

Optimizes energy consumption while maintaining food safety temperatures

Door Alarm

Audible alert system for open doors to prevent temperature fluctuations

Troubleshooting

Problem Possible Cause Solution
Refrigerator not cooling Power issue, dirty condenser coils, compressor failure Check power supply, clean condenser coils, contact service
Water dispenser not working Water filter clogged, water line issue, frozen line Replace water filter, check water line, thaw frozen line
Ice maker not producing ice Water supply issue, frozen fill tube, faulty mechanism Check water supply, thaw fill tube, reset ice maker
Unusual noises Fan obstruction, compressor issues, loose parts Check for obstructions, ensure level installation, tighten parts
Excessive frost buildup Door seal issue, frequent door openings, defrost system failure Check door seals, reduce door openings, contact service
Display panel not working Power surge, control board failure, loose connections Reset power, check connections, contact service

Error Codes

  • 22E / 23E: Freezer temperature sensor error - Check sensor connections
  • 31E / 32E: Refrigerator temperature sensor error - Check sensor connections
  • 84E: Communication error between main PCB and display - Reset power
  • 91E: Ice maker communication error - Reset ice maker
  • 5C: Defrost heater error - Check defrost system
  • 9C: Coolant leak detected - Contact service immediately

Manual Downloads

Current Model Manuals

RF28R7201SR

28 cu. ft. French Door

RF23R6201SR

23 cu. ft. French Door

RS27T5561SR

27 cu. ft. Side-by-Side

RF22R7351SG

22 cu. ft. 4-Door Flex

Popular Previous Models

RF260BEAESR

26 cu. ft. French Door

RF4287HARS

28 cu. ft. French Door

RSG257AARS

25 cu. ft. Side-by-Side

RF267AEPN

26.7 cu. ft. French Door

Note: For models not listed here, please visit the Samsung Support Website for complete documentation.