Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Tape measure
- Water line installation kit
Step-by-Step Installation
- Choose Installation Location: Select a location with proper ventilation, away from heat sources and direct sunlight on a solid, level floor.
- Remove Packaging Materials: Remove all shipping materials, protective films, and tape from the refrigerator.
- Level the Refrigerator: Adjust the leveling legs to ensure the refrigerator is perfectly level from front to back and side to side.
- Connect Water Supply: Connect the water line to the refrigerator's water inlet valve for ice maker and water dispenser functionality.
- Electrical Connection: Connect to a dedicated 115V, 60Hz, 15-20 amp grounded outlet. Do not use an extension cord.
- Clearance Check: Ensure proper clearance - 2 inches at back, 1 inch at top, and 1 inch on both sides for ventilation.
- Initial Setup: Allow 24 hours for the refrigerator to reach optimal temperature before loading food.
Specifications
| Model Series | RF28R7351SG |
| Type | 4-Door French Door Refrigerator |
| Color | Stainless Steel / Black Stainless |
| Total Capacity | 28 cu. ft. |
| Fresh Food Capacity | 19.2 cu. ft. |
| Freezer Capacity | 8.8 cu. ft. |
| Control Type | Touch Screen with Family Hub |
| Energy Rating | ENERGY STAR® Certified |
| Annual Energy Consumption | 683 kWh |
| Power Requirements | 115V, 60Hz, 15A |
| Dimensions (HxWxD) | 70.75 x 35.75 x 34.5 inches |
| Weight | 328 lbs |
| Ice Maker Type | Twin Cooling Plus™ with FlexZone |
Warranty Information
- Full Warranty: 1 year parts and labor
- Sealed System Warranty: 5 years on compressor and cooling system
- Digital Inverter Compressor: 10 years limited warranty
- Additional Coverage: Optional extended warranty available
For warranty service, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com
Key Features
Family Hub™
21.5-inch touch screen that lets you see inside your fridge, manage groceries, stream entertainment, and connect with smart home devices.
Digital Inverter Compressor
Advanced compressor technology that adjusts cooling power to meet demand, saving energy while providing consistent temperature control and quiet operation.
Twin Cooling Plus™
Dual evaporators maintain optimal humidity levels in both the refrigerator and freezer compartments, keeping food fresher longer.
FlexZone™ Drawer
Convertible temperature drawer that can be used as a refrigerator, freezer, or beverage center with four customizable temperature settings.
Beverage Center
External water and ice dispenser with AutoFill water pitcher technology that automatically fills your container to the desired level.
Metal Cooling
Enhanced cooling technology that uses metal plates to quickly absorb and evenly distribute cold air throughout the refrigerator compartment.
Smart Features Explained
View Inside
Three interior cameras let you see what's inside your fridge from your smartphone while shopping
Food Management
Track expiration dates, create shopping lists, and find recipes based on ingredients you have
Family Board
Share photos, notes, and calendars with family members on the Family Hub screen
Voice Control
Compatible with Bixby, Alexa, and Google Assistant for hands-free control
SmartThings Integration
Connect and control other SmartThings compatible devices through your refrigerator
Entertainment Hub
Stream music, watch TV, and access popular apps directly from the Family Hub screen
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Refrigerator not cooling | Power issue, temperature settings, dirty condenser coils | Check power supply, verify temperature settings, clean condenser coils |
| Ice maker not working | Water supply issue, frozen water line, filter needs replacement | Check water connection, ensure water filter is properly installed and not expired |
| Water dispenser not working | Frozen water line, clogged filter, air in line | Replace water filter, purge air from water line, check for kinks |
| Excessive frost in freezer | Door not sealing properly, frequent door openings, high humidity | Check door seals, reduce door openings, ensure proper ventilation |
| Unusual noises | Normal compressor sounds, items vibrating, ice falling | Ensure refrigerator is level, check for items touching walls, normal operation sounds |
| Family Hub screen not working | Power issue, software glitch, connection problem | Restart refrigerator, check network connection, update software |
Error Codes
- 22E / 23E: Freezer sensor error - Contact service center
- 32E / 33E: Refrigerator sensor error - Contact service center
- 84E: Communication error - Restart refrigerator
- 91E: Ice maker communication error - Reset ice maker
- EIF / EIFP: Ice maker fill error - Check water supply and filter
- 5C / 5H: Condenser fan error - Clean condenser coils
Manual Downloads
Current Model Manuals
RF28R7351SG
28 cu. ft. 4-Door Family Hub
RF23R6201SR
23 cu. ft. 4-Door FlexZone
RF29A9671AP
29 cu. ft. Bespoke 4-Door
RF26R7201WP
26 cu. ft. 4-Door White
Popular Previous Models
RF28HMEDBSR
28 cu. ft. Chef Collection
RF263TEAESG
26 cu. ft. 4-Door
RF4287HARS
28 cu. ft. 4-Door
RF260BEAESR
26 cu. ft. 4-Door