Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Tape measure
- Water line installation kit
Step-by-Step Installation
- Choose Installation Location: Select a location with proper ventilation, away from heat sources, and on a solid, level floor.
- Remove Packaging Materials: Remove all shipping materials, tape, and protective films from the refrigerator.
- Adjust Door Swing: Configure door swing direction according to your kitchen layout using the reversible door feature.
- Connect Water Supply: Connect water line to the ice maker and water dispenser using a certified water line kit.
- Electrical Connection: Connect to a dedicated 115V, 60Hz, 15A grounded outlet. Do not use an extension cord.
- Level the Refrigerator: Adjust the leveling legs to ensure the refrigerator is perfectly level from front to back and side to side.
- Initial Setup: Allow 24 hours for cooling stabilization before loading food. Configure Family Hub settings.
Specifications
| Model Series | RF28N9780SG |
| Type | French Door Refrigerator with Family Hub |
| Color | Stainless Steel / Black Stainless |
| Total Capacity | 28 cu. ft. |
| Fresh Food Capacity | 18.6 cu. ft. |
| Freezer Capacity | 9.4 cu. ft. |
| Control Type | Family Hub Touch Screen + External Display |
| Energy Rating | ENERGY STAR® Certified |
| Annual Energy Consumption | 608 kWh/year |
| Power Requirements | 115V, 60Hz, 15A |
| Dimensions (HxWxD) | 70.5 x 36 x 34.5 inches |
| Weight | 348 lbs |
| Ice Production | 4.2 lbs per day |
Warranty Information
- Full Warranty: 1 year parts and labor
- Sealed System Warranty: 5 years on compressor and cooling system
- Digital Inverter Compressor: 10 years limited warranty
- Additional Coverage: Optional extended warranty available
For warranty service, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com
Key Features
Family Hub 3.0
21.5-inch touch screen with voice control, smart home integration, and family organization features including calendar, notes, and photo sharing.
Digital Inverter Compressor
Advanced compressor technology that adjusts cooling power to actual demand, reducing energy consumption by up to 50% and operating more quietly.
4-Door Flex
Convertible compartment that can switch between refrigerator and freezer modes, providing flexible storage for changing needs.
Twin Cooling Plus™
Dual evaporators maintain optimal humidity levels in both refrigerator and freezer compartments, keeping food fresher longer.
Beverage Center
External water and ice dispenser with AutoFill technology that automatically fills your container to the perfect level.
SmartThings Integration
Connect to your SmartThings ecosystem for remote monitoring, control, and receiving alerts about temperature changes or door left open.
Family Hub Features Explained
Internal Cameras
View contents remotely via smartphone to check inventory while shopping
Voice Control
Bixby and Alexa integration for hands-free control and shopping lists
Family Connection
Shared calendar, notes, and photo gallery for family organization
Entertainment
Stream music, watch recipes, and access popular apps on the touch screen
Meal Planning
Recipe suggestions based on ingredients available in your refrigerator
Grocery Ordering
Integrated shopping lists and direct ordering from supported retailers
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Refrigerator not cooling | Power issue, temperature settings, blocked vents | Check power supply, adjust temperature settings, clear air vents |
| Ice maker not working | Water supply issue, clogged filter, frozen line | Check water connection, replace water filter, check for ice blockages |
| Water dispenser not working | Clogged filter, water pressure, frozen reservoir | Replace water filter, check water pressure, reset dispenser |
| Excessive frost buildup | Door seal issue, frequent door opening, high humidity | Check door seals, minimize door openings, ensure proper ventilation |
| Unusual noises | Leveling issue, fan obstruction, compressor vibration | Level the unit, check for obstructions, ensure proper installation |
| Family Hub screen not responding | Software issue, power reset needed, connectivity | Restart Family Hub, check Wi-Fi connection, update software |
Error Codes
- 22E / 23E: Temperature sensor error - Check sensor connections
- 32E: Freezer temperature error - Check freezer compartment
- 84E: Ice maker communication error - Reset ice maker system
- 91E: Defrost system error - Check defrost heater and sensor
- EIF: Ice full sensor error - Clear ice bin and reset
- dSE: Door switch error - Check door alignment and switches
Manual Downloads
Current Model Manuals
RF28N9780SG
28 cu.ft. Family Hub 4-Door
RF26N9780SG
26 cu.ft. Family Hub 4-Door
RF23N9780SG
23 cu.ft. Family Hub 3-Door
RF28N9780SB
28 cu.ft. Black Stainless
Popular Previous Models
RF28K9580SG
28 cu.ft. Family Hub 2.0
RF27T5501SR
27 cu.ft. 4-Door Flex
RF260BEAESR
26 cu.ft. 4-Door French Door
RF23J9011SR
23 cu.ft. 3-Door French Door