Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Tape measure
- Water line kit (if connecting to water supply)
Step-by-Step Installation
- Choose Installation Location: Select a location with proper ventilation, away from heat sources and direct sunlight on a solid, level floor.
- Remove Packaging Materials: Remove all shipping materials, tapes, and protective films from the refrigerator.
- Adjust Leveling Legs: Adjust the front leveling legs to ensure the refrigerator is level and doors close properly.
- Connect Water Supply: Connect water supply line to the refrigerator for ice maker and water dispenser (if applicable).
- Electrical Connection: Connect to a properly grounded 120V, 60Hz, dedicated outlet. Do not use an extension cord.
- Clearance Check: Ensure proper clearance (2 inches on sides, 1 inch on top, 2 inches at back) for ventilation.
- Initial Setup: Allow refrigerator to stand upright for 4 hours before plugging in. Set temperature controls and test operation.
Specifications
| Model Series | RF28R7351SR |
| Type | 4-Door French Door Refrigerator |
| Color | Stainless Steel / Black Stainless |
| Total Capacity | 28 cu. ft. |
| Fresh Food Capacity | 18.6 cu. ft. |
| Freezer Capacity | 9.4 cu. ft. |
| Door in Door Capacity | 4.5 cu. ft. |
| Control Type | Touch Screen with Family Hub™ |
| Energy Rating | ENERGY STAR® Certified |
| Annual Energy Consumption | 683 kWh/year |
| Power Requirements | 115V, 60Hz, 15A |
| Dimensions (HxWxD) | 70.75 x 36.375 x 35.625 inches |
| Weight | 348 lbs |
| Ice Maker Type | Twin Cooling Plus™ with FlexZone |
Warranty Information
- Full Warranty: 1 year parts and labor
- Sealed System Warranty: 5 years on compressor and related parts
- Digital Inverter Compressor: 10 years limited warranty
- Additional Coverage: Optional extended warranty available
For warranty service, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com
Key Features
Door in Door Design
Quick access to frequently used items without opening the entire refrigerator, helping to maintain temperature and save energy.
Family Hub™
21.5-inch touch screen that lets you manage groceries, stream entertainment, view inside cameras, and connect with family through shared calendars.
Twin Cooling Plus™
Dual evaporators maintain ideal humidity levels in both refrigerator and freezer compartments, keeping food fresher longer.
FlexZone™ Drawer
Convertible temperature drawer that can be used as a refrigerator, freezer, or beverage center with four temperature settings.
Digital Inverter Compressor
Energy-efficient compressor that adjusts cooling power to demand, providing consistent temperature with less energy consumption and noise.
Metal Cooling
Advanced cooling technology that uses metal plates to quickly absorb and evenly distribute cold air throughout the refrigerator.
Smart Features Explained
View Inside
Check refrigerator contents remotely using internal cameras via smartphone app
Food Management
Track expiration dates, create shopping lists, and find recipes based on available ingredients
Voice Control
Compatible with Bixby, Alexa, and Google Assistant for hands-free operation
SmartThings Integration
Connect with other smart home devices for complete home automation
Entertainment Hub
Stream music, watch TV, and display family photos on the Family Hub screen
Family Connection
Share calendars, notes, and photos with family members through the integrated system
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Refrigerator not cooling | Power issue, temperature settings incorrect, dirty condenser coils | Check power supply, adjust temperature settings, clean condenser coils |
| Water dispenser not working | Water supply issue, clogged filter, frozen water line | Check water supply, replace water filter, check for frozen lines |
| Ice maker not producing ice | Water supply issue, clogged filter, ice maker turned off | Check water connection, replace filter, ensure ice maker is on |
| Excessive frost in freezer | Door not sealing properly, frequent door openings, high humidity | Check door seals, reduce door openings, defrost if necessary |
| Unusual noises | Normal operation sounds, items vibrating, compressor issues | Identify noise source, secure items, contact service if persistent |
| Family Hub screen not working | Power issue, software glitch, connection problems | Restart refrigerator, check connections, update software |
Error Codes
- 22E / 23E: Freezer temperature sensor error - Contact service center
- 31E / 32E: Refrigerator temperature sensor error - Contact service center
- 84E: Communication error - Restart refrigerator
- 91E: Defrost sensor error - Contact service center
- 95E: Ice maker communication error - Restart ice maker
- EIF / EIF1: Ice maker fill error - Check water supply and filter
Manual Downloads
Current Model Manuals
RF28R7351SR
28 cu.ft. 4-Door Flex with Family Hub
RF23R6201SR
23 cu.ft. 4-Door Flex Refrigerator
RF27T5501SR
27 cu.ft. 3-Door French Door
RF26R7201SR
26 cu.ft. 4-Door Flex Refrigerator
Popular Previous Models
RF28K9580SR
28 cu.ft. Chef Collection Refrigerator
RF26J7500SR
26 cu.ft. 4-Door Flex Refrigerator
RF25HMEDBSR
25 cu.ft. 4-Door French Door
RF22R7351SG
22 cu.ft. 4-Door Flex Refrigerator