Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Tape measure
- Water line kit (if connecting to water supply)
Step-by-Step Installation
- Choose Installation Location: Select a level location with proper ventilation, away from heat sources and direct sunlight.
- Remove Packaging Materials: Remove all exterior and interior packaging materials, including tape and protective films.
- Adjust Leveling Legs: Adjust the front leveling legs to ensure the refrigerator is level from front to back and side to side.
- Connect Water Supply: Connect water line to the refrigerator's water inlet valve for ice maker and water dispenser functionality.
- Electrical Connection: Plug into a dedicated 115V, 60Hz, AC only grounded outlet. Do not use an extension cord.
- Clearance Check: Ensure proper clearance (2 inches on sides, 1 inch on back, 4 inches on top) for ventilation.
- Initial Setup: Allow refrigerator to stand upright for 4 hours before plugging in. Set desired temperature and run initial ice maker cycle.
Specifications
| Model Series | RF28R7551SR/AA |
| Type | 4-Door French Door Refrigerator |
| Color Options | Stainless Steel, Black Stainless, White, Custom Panels |
| Total Capacity | 28 cu. ft. |
| Fresh Food Capacity | 18.6 cu. ft. |
| Freezer Capacity | 9.4 cu. ft. |
| Control Type | Touch Screen with Family Hub™ |
| Energy Rating | ENERGY STAR® Certified |
| Annual Energy Use | 608 kWh |
| Power Requirements | 115V, 60Hz, 7.5A |
| Dimensions (HxWxD) | 70.75 x 35.75 x 34.5 inches |
| Weight | 348 lbs |
| Ice Production | 4.2 lbs per day |
Warranty Information
- Full Warranty: 1 year parts and labor
- Sealed System Warranty: 5 years on compressor and cooling system
- Digital Inverter Compressor: 10 years limited warranty
- Additional Coverage: Optional extended warranty available
For warranty service, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com
Key Features
Bespoke Customization
Mix and match door panels in various colors and finishes to create a refrigerator that matches your kitchen's unique style and personality.
Family Hub™
21.5-inch touch screen that lets you manage groceries, stream entertainment, view family calendars, and control smart home devices.
Digital Inverter Compressor
Advanced compressor technology that adjusts cooling power to meet demand, saving energy and operating quietly with a 20-year lifespan.
FlexZone™ Drawer
Convertible drawer that can switch between refrigerator and freezer temperatures, perfect for storing meats, beverages, or party platters.
Twin Cooling Plus™
Dual evaporators maintain optimal humidity in both fridge and freezer compartments, keeping food fresher longer.
Beverage Center
Easy-access door-in-door compartment with dedicated organization for frequently used drinks and condiments.
Smart Features Explained
SmartThings Integration
Connect to your SmartThings ecosystem for remote monitoring and control via smartphone app
View Inside
Check refrigerator contents remotely using internal cameras before grocery shopping
Meal Planning
Access recipes and create shopping lists directly from the Family Hub screen
Voice Control
Compatible with Bixby, Alexa, and Google Assistant for hands-free operation
Entertainment Hub
Stream music, watch TV, and display family photos on the large touch screen
Food Management
Track food expiration dates and receive alerts when items are running low
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Refrigerator not cooling | Power issue, temperature setting incorrect, dirty condenser coils | Check power supply, verify temperature settings, clean condenser coils |
| Ice maker not working | Water supply issue, ice maker turned off, clogged filter | Check water connection, ensure ice maker is on, replace water filter |
| Excessive frost in freezer | Door not sealing properly, frequent door openings, high humidity | Check door seals, minimize door openings, ensure proper installation |
| Water dispenser not working | Water filter clogged, water line issue, dispenser lock activated | Replace water filter, check water line, deactivate dispenser lock |
| Unusual noises | Normal compressor sounds, items vibrating, ice dropping | Identify noise source, secure items, understand normal operation sounds |
| Family Hub screen not responding | Software issue, power interruption, touch screen calibration | Restart refrigerator, check for updates, recalibrate touch screen |
Error Codes
- 22E / 23E: Freezer temperature sensor error - Contact service center
- 24E: Fridge temperature sensor error - Contact service center
- 30E: Defrost sensor error - Contact service center
- 32E: Ice room temperature error - Check ice maker operation
- 84E: Communication error - Restart refrigerator
- 90E: Ice maker communication error - Check ice maker connection
Manual Downloads
Current Bespoke Models
RF28R7551SR
28 cu. ft. 4-Door Flex with Family Hub
RF23A9071SR
23 cu. ft. 3-Door French Door
RF26R7201SR
26 cu. ft. Counter Depth 4-Door
RF22R7351SR
22 cu. ft. Standard Depth French Door
Popular Previous Models
RF28R7351SG
28 cu. ft. Family Hub® 4-Door
RF263TEAESG
26 cu. ft. 3-Door French Door
RF260BEAESR
26 cu. ft. Food ShowCase® Door
RF25R7101SG
25 cu. ft. Counter Depth 4-Door