Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Tape measure
- Pliers
Step-by-Step Installation
- Choose Installation Location: Select a location with proper ventilation, away from heat sources, and on a solid, level floor.
- Remove Packaging Materials: Remove all shipping materials, protective films, and transit bolts from the refrigerator.
- Position the Refrigerator: Carefully move the refrigerator into position, ensuring adequate clearance for door opening and ventilation.
- Level the Refrigerator: Adjust the leveling legs to ensure the refrigerator is perfectly level from front to back and side to side.
- Electrical Connection: Connect to a dedicated 115V, 60Hz, 15-20 amp grounded outlet. Do not use an extension cord.
- Water Line Connection: Connect the water supply line to the water inlet valve for ice maker and water dispenser functionality.
- Initial Setup: Allow the refrigerator to stand upright for 2 hours before plugging in. Set desired temperature settings.
Specifications
| Model Series | RF28R7351SG |
| Type | French Door 4-Door Flex Refrigerator |
| Color Options | Customizable Panels (White, Black, Stainless, Blue, Pink) |
| Total Capacity | 28 cu. ft. |
| Fresh Food Capacity | 18.6 cu. ft. |
| Freezer Capacity | 9.4 cu. ft. |
| Control Type | Touch Screen Display with Family Hub |
| Energy Rating | ENERGY STAR® Certified |
| Annual Energy Use | 608 kWh/year |
| Power Requirements | 115V, 60Hz, 15A |
| Dimensions (HxWxD) | 70.75" x 35.75" x 34.5" |
| Weight | 328 lbs |
| Ice System | Twin Cooling Plus™ with External Ice & Water |
Warranty Information
- Full Warranty: 1 year parts and labor
- Sealed System Warranty: 5 years on compressor and cooling system
- Digital Inverter Compressor: 10 years limited warranty
- Additional Coverage: Optional extended warranty available
For warranty service, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com
Key Features
Bespoke Customizable Design
Mix and match front panel colors and finishes to create a refrigerator that matches your kitchen's unique style and personality.
Family Hub™
21.5" touch screen display that lets you manage groceries, stream entertainment, view inside cameras, and control smart home devices.
FlexZone™ Drawer
Convertible space that can switch between refrigerator and freezer modes to accommodate changing storage needs.
Twin Cooling Plus™
Dual evaporators maintain ideal humidity levels in both compartments to keep food fresher longer and prevent odor transfer.
SpaceMax™ Technology
Innovative insulation allows for thinner walls, providing more usable interior space without increasing external dimensions.
Digital Inverter Compressor
Energy-efficient compressor that adjusts cooling power based on usage patterns, providing consistent temperature with reduced noise and energy consumption.
Smart Features Explained
View Inside Camera
Check refrigerator contents remotely via smartphone app to see what you need while shopping
Voice Control
Compatible with Bixby, Alexa, and Google Assistant for hands-free operation
Meal Planner
Access recipes, create shopping lists, and manage meal preparation directly from Family Hub
SmartThings Integration
Connect and control other smart home devices through the refrigerator's display
Food Management
Track food expiration dates and receive alerts when items are running low
Entertainment Hub
Stream music, watch TV, and display family photos and calendars on the large touch screen
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Refrigerator not cooling | Power issue, temperature settings incorrect, dirty condenser coils | Check power supply, verify temperature settings, clean condenser coils |
| Ice maker not working | Water supply issue, ice maker turned off, clogged filter | Check water connection, ensure ice maker is on, replace water filter |
| Water dispenser not working | Clogged filter, frozen water line, water pressure issue | Replace water filter, check for frozen lines, verify water pressure |
| Unusual noises | Normal operation sounds, items vibrating, compressor issues | Identify noise type, secure items in refrigerator, contact service if persistent |
| Display not working | Power issue, display settings, technical malfunction | Check power connection, reset display, contact technical support |
| Excessive frost buildup | Door not sealing properly, frequent door openings, humid environment | Check door seals, reduce door openings, defrost if necessary |
Error Codes
- 22E / 23E: Freezer temperature sensor error - Contact service center
- 24E: Refrigerator temperature sensor error - Contact service center
- 31E: Ice room temperature sensor error - Contact service center
- 32E: Defrost sensor error - Contact service center
- 84E: Communication error - Power cycle refrigerator
- 90E: Ice maker communication error - Reset ice maker
Manual Downloads
Current Bespoke Models
RF28R7351SG
28 cu.ft. 4-Door Flex with Family Hub
RF23R7351SG
23 cu.ft. 4-Door Flex with Family Hub
RF28A9071SG
28 cu.ft. Bespoke 3-Door
RF23A9071SG
23 cu.ft. Bespoke 3-Door
Popular Previous Models
RF28R7551SG
28 cu.ft. Family Hub 4-Door
RF23M8570SG
23 cu.ft. 3-Door French Door
RF28K9380SG
28 cu.ft. Flex 4-Door
RF263TEAESG
26 cu.ft. 3-Door French Door