Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Tape measure
- Water line kit (for ice maker)
Step-by-Step Installation
- Choose Installation Location: Select a location with proper ventilation, away from heat sources, and on a solid, level floor.
- Remove Packaging Materials: Remove all shipping materials, protective films, and tape from the refrigerator.
- Adjust Leveling Legs: Adjust the front leveling legs to ensure the refrigerator is level and doors close properly.
- Connect Water Supply: Connect water supply line to the ice maker and water dispenser (if applicable).
- Electrical Connection: Connect to a properly grounded 120V, 60Hz, dedicated outlet. Do not use an extension cord.
- Clearance Check: Ensure proper clearance around the refrigerator for door swing and ventilation.
- Initial Setup: Allow 24 hours for the refrigerator to reach optimal temperature before storing food.
Specifications
| Model Series | RF28T9380SG |
| Type | French Door 4-Door Flex Refrigerator |
| Color Options | Customizable Panels (Multiple Colors) |
| Total Capacity | 28 cu. ft. |
| Fresh Food Capacity | 18.6 cu. ft. |
| Freezer Capacity | 9.4 cu. ft. |
| Control Type | Touch Screen Display |
| Energy Rating | ENERGY STAR® Certified |
| Annual Energy Use | 608 kWh/year |
| Power Requirements | 115V, 60Hz, 15A |
| Dimensions (HxWxD) | 70.75" x 35.75" x 34.5" |
| Weight | 328 lbs |
| Ice System | Twin Cooling Plus™ with External Water Dispenser |
Warranty Information
- Full Warranty: 1 year parts and labor
- Sealed System Warranty: 5 years on compressor and cooling system
- Digital Inverter Compressor: 10 years limited warranty
- Additional Coverage: Optional extended warranty available
For warranty service, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com
Key Features
Bespoke Customizable Design
Mix and match front panel colors and materials to create a refrigerator that matches your kitchen's unique style and personality.
FlexZone™ Drawer
Convertible compartment that can switch between refrigerator and freezer modes to accommodate changing storage needs.
Twin Cooling Plus™
Dual evaporators maintain optimal humidity levels in both the fridge and freezer, keeping food fresher longer.
Digital Inverter Compressor
Advanced compressor technology that adjusts cooling power to save energy, reduce noise, and extend appliance lifespan.
Family Hub™
Smart 21.5" touch screen that lets you manage groceries, stream entertainment, view inside cameras, and control smart home devices.
Beverage Center
External water and ice dispenser with AutoFill water pitcher feature that automatically fills your container to the desired level.
Smart Features Explained
View Inside Camera
Check refrigerator contents remotely via smartphone to see what you need while shopping
Voice Control
Compatible with Bixby, Alexa, and Google Assistant for hands-free operation
Meal Planner
Access recipes, create shopping lists, and manage meal preparation schedules
SmartThings Integration
Connect with other Samsung smart appliances for seamless home automation
Food Management
Track food expiration dates and receive alerts when items are running low
Entertainment Hub
Stream music, watch TV, and display family photos and calendars
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Refrigerator not cooling | Power issue, temperature settings incorrect | Check power supply, verify temperature settings, ensure proper ventilation |
| Ice maker not working | Water supply issue, freezer temperature too warm | Check water line connection, ensure freezer is at 0°F, reset ice maker |
| Water dispenser not working | Water filter clogged, water line issue | Replace water filter, check water line for kinks or blockages |
| Excessive frost buildup | Door not sealing properly, frequent door openings | Check door seals, minimize door openings, ensure proper closing |
| Unusual noises | Normal compressor sounds, items vibrating | Allow 24 hours for sounds to normalize, check for loose items |
| Display not working | Power surge, control board issue | Reset circuit breaker, unplug for 5 minutes then restart |
Error Codes
- 22E / 23E: Evaporator sensor issue - Contact service center
- 32E / 33E: Freezer temperature sensor error - Check sensor connection
- 84E: Communication error - Reset refrigerator
- 91E: Ice maker communication error - Reset ice maker system
- 5C / 5H: Defrost system error - Contact service center
- 9C: Water supply error - Check water line and filter
Manual Downloads
Current Model Manuals
RF28T9380SG
28 cu. ft. Bespoke 4-Door Flex
RF23A9670SG
23 cu. ft. Bespoke 3-Door
RF29A9670SG
29 cu. ft. Bespoke Family Hub
RF26T9380SG
26 cu. ft. Bespoke Counter Depth
Popular Previous Models
RF28R7550SG
28 cu. ft. 4-Door Flex
RF23M8570SG
23 cu. ft. 3-Door French Door
RF28K9380SG
28 cu. ft. Family Hub
RF26J7500SR
26 cu. ft. 4-Door French Door