Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Tape measure
- Water line kit (if connecting to water supply)
Step-by-Step Installation
- Choose Installation Location: Select a location with proper ventilation, away from heat sources and direct sunlight, on a solid, level floor.
- Remove Packaging Materials: Remove all shipping materials, protective films, and tape from the refrigerator.
- Adjust Leveling Legs: Adjust the front leveling legs to ensure the refrigerator is level and doors close properly.
- Connect Water Supply: Connect water supply line to the water inlet valve for ice maker and water dispenser (if applicable).
- Electrical Connection: Connect to a dedicated 115V, 60Hz, AC only grounded outlet. Do not use an extension cord.
- Clearance Check: Ensure proper clearance around the refrigerator for door opening and ventilation (minimum 2 inches on sides and back).
- Initial Setup: Allow the refrigerator to stand upright for 4 hours before plugging in. Set temperature controls and run initial ice maker cycle.
Specifications
| Model Series | RF28R7351SG |
| Type | 4-Door French Refrigerator |
| Color Options | Customizable Panels (Multiple Colors) |
| Total Capacity | 28 cu. ft. |
| Fresh Food Capacity | 18.6 cu. ft. |
| Freezer Capacity | 9.4 cu. ft. |
| Control Type | Touch Screen with Family Hub™ |
| Energy Rating | ENERGY STAR® Certified |
| Annual Energy Consumption | 608 kWh/year |
| Power Requirements | 115V, 60Hz, 7.5A |
| Dimensions (HxWxD) | 70.75 x 35.75 x 34.5 inches |
| Weight | 348 lbs |
| Ice System | Twin Cooling Plus™ with External Ice & Water |
Warranty Information
- Full Warranty: 1 year parts and labor
- Sealed System Warranty: 5 years on compressor and related parts
- Digital Inverter Compressor: 10 years limited warranty
- Additional Coverage: Optional extended warranty available
For warranty service, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com
Key Features
Bespoke Customizable Design
Interchangeable front panels in various colors and materials allow you to personalize your refrigerator to match your kitchen decor and style preferences.
Family Hub™ with AI
21.5-inch touch screen with AI technology that helps manage groceries, family schedules, entertainment, and smart home integration through voice commands.
Twin Cooling Plus™
Dual evaporators maintain optimal humidity levels in both fridge and freezer compartments, keeping food fresher longer while preventing odor transfer.
FlexZone™ Drawer
Convertible compartment that can switch between fridge and freezer temperatures, perfect for storing meats, beverages, or creating a wine cellar.
Digital Inverter Compressor
Energy-efficient compressor that adjusts cooling power based on usage patterns, providing consistent temperature control while reducing energy consumption.
External Ice & Water
Convenient external dispenser provides filtered water and ice without opening the doors, helping maintain consistent internal temperatures.
Smart Features Explained
View Inside™ Camera
Check refrigerator contents remotely via smartphone app to see what you need while grocery shopping
SmartThings Integration
Connect with other smart home devices for seamless automation and control throughout your home
Meal Planner
AI-powered meal suggestions based on ingredients available and expiration dates
Voice Control
Compatible with Bixby, Alexa, and Google Assistant for hands-free operation
Entertainment Hub
Stream music, watch cooking videos, or display family photos on the large touch screen
Food Management
Track food inventory, expiration dates, and create shopping lists automatically
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Refrigerator not cooling | Power issue, temperature settings incorrect, dirty condenser coils | Check power supply, verify temperature settings, clean condenser coils |
| Ice maker not working | Water supply issue, freezer temperature too warm, clogged filter | Check water connection, ensure freezer at 0°F, replace water filter |
| Water dispenser not working | Clogged filter, frozen water line, water pressure issue | Replace water filter, check for frozen lines, verify water pressure |
| Unusual noises | Normal compressor sounds, items vibrating, ice maker operation | Identify noise source, secure items in refrigerator, allow ice cycle to complete |
| Excessive frost buildup | Door not sealing properly, frequent door openings, high humidity | Check door seals, reduce door openings, ensure proper ventilation |
| Touch screen not responding | Power issue, software glitch, screen lock enabled | Restart refrigerator, check for software updates, disable screen lock |
Error Codes
- 22 E / 22 C: Freezer sensor error - Contact service center
- 31 E / 31 C: Fridge sensor error - Contact service center
- 84 E: Communication error - Restart refrigerator
- 85 E: Ice maker communication error - Reset ice maker
- 90 E: Defrost sensor error - Contact service center
- E F / E F1: Fan motor error - Check for obstructions, contact service
Manual Downloads
Current Model Manuals
RF28R7351SG
28 cu.ft. 4-Door Bespoke
RF23R7351SG
23 cu.ft. 4-Door Bespoke
RF28R7201SG
28 cu.ft. Family Hub
RF26R7201SG
26 cu.ft. 4-Door Flex
Popular Previous Models
RF28K9580SG
28 cu.ft. 4-Door Flex
RF26J7500SR
26 cu.ft. 4-Door French
RF28R7550SG
28 cu.ft. Chef Collection
RF23M8590SG
23 cu.ft. 4-Door Flex