Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Tape measure
- Water line kit (if connecting to water supply)
Step-by-Step Installation
- Choose Installation Location: Select a location with proper ventilation, away from heat sources, and on a solid, level floor.
- Remove Packaging: Remove all packaging materials, protective films, and shipping bolts from the refrigerator.
- Level the Refrigerator: Adjust the leveling legs to ensure the refrigerator is perfectly level from front to back and side to side.
- Connect Water Supply: Connect water line to the refrigerator's water inlet valve for ice maker and water dispenser functionality.
- Electrical Connection: Connect to a dedicated 115V, 60Hz, 15A grounded electrical outlet. Do not use an extension cord.
- Clearance Check: Ensure proper clearance (minimum 2 inches on sides, 4 inches on back, 4 inches on top) for ventilation.
- Initial Setup: Allow refrigerator to stand upright for 2 hours before plugging in. Set temperature controls and wait 24 hours for optimal cooling.
Specifications
| Model Series | RF28R7351SR/AA |
| Type | French Door 3-Door Refrigerator |
| Color Options | Customizable Bespoke Panels |
| Total Capacity | 28 cu. ft. |
| Fresh Food Capacity | 18.6 cu. ft. |
| Freezer Capacity | 9.4 cu. ft. |
| Control Type | Digital Touch Controls with Family Hub |
| Energy Rating | ENERGY STAR® Certified |
| Annual Energy Consumption | 608 kWh/year |
| Power Requirements | 115V, 60Hz, 15A |
| Dimensions (HxWxD) | 70.75" x 35.75" x 34.5" |
| Weight | 328 lbs |
| Ice Maker | Twin Cooling Plus™ with external water dispenser |
Warranty Information
- Full Warranty: 1 year parts and labor
- Sealed System Warranty: 5 years on compressor and cooling system
- Digital Inverter Compressor: 10 years limited warranty
- Additional Coverage: Optional extended warranty available
For warranty service, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com
Key Features
Bespoke Customization
Mix and match front panel colors and materials to create a refrigerator that matches your kitchen's unique style and personality.
Family Hub™
21.5" touchscreen display allows you to manage groceries, stream entertainment, view interior cameras, and control smart home devices.
Twin Cooling Plus™
Dual evaporators maintain optimal humidity levels in both refrigerator and freezer compartments, keeping food fresher longer.
FlexZone™ Drawer
Convertible third drawer with four temperature settings: refrigerator, freezer, wine, and meat.
Digital Inverter Compressor
Advanced compressor technology that adjusts cooling power to demand, saving energy and operating quietly with a 20-year lifespan.
Beverage Center
External water and ice dispenser with AutoFill water pitcher technology that automatically fills your container to the desired level.
Smart Features Explained
View Inside
Check refrigerator contents remotely using interior cameras via smartphone app
Food Management
Track expiration dates, create shopping lists, and find recipes based on ingredients
SmartThings Integration
Connect and control compatible smart home devices through the Family Hub
Voice Control
Compatible with Bixby, Alexa, and Google Assistant for hands-free operation
Entertainment
Stream music, watch TV, and access popular apps directly from the refrigerator
Family Connection
Share calendars, photos, and notes with family members through the Family Hub
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Refrigerator not cooling | Power issue, temperature settings, dirty condenser coils | Check power supply, verify temperature settings, clean condenser coils |
| Ice maker not working | Water supply issue, clogged filter, freezer temperature too warm | Check water connection, replace water filter, ensure freezer at 0°F |
| Water dispenser not working | Clogged filter, kinked water line, frozen water tube | Replace water filter, check water line, thaw frozen tube if needed |
| Unusual noises | Normal operation sounds, items vibrating, ice falling | Identify noise type, secure items in refrigerator, normal ice maker sounds |
| Excessive frost in freezer | Door not sealing properly, frequent door openings | Check door seals, minimize door openings, ensure proper closure |
| Display not working | Power issue, control lock enabled, software glitch | Check power, disable control lock, reset refrigerator |
Error Codes
- 22E / 23E: Freezer temperature sensor error - Contact service
- 31E / 32E: Refrigerator temperature sensor error - Contact service
- 84E: Communication error between main and display PCB - Reset unit
- 91E: Ice maker communication error - Reset ice maker
- 5C: Defrost system error - Contact service center
- 9C: Ice maker motor error - Reset or replace ice maker
Manual Downloads
Current Model Manuals
RF28R7351SR
28 cu.ft. 3-Door Bespoke
RF26R7201SR
26 cu.ft. 3-Door Bespoke
RF23R6201SR
23 cu.ft. 3-Door Bespoke
RF30R6301SR
30 cu.ft. 4-Door Flex
Popular Previous Models
RF28R7551SG
28 cu.ft. Family Hub 3.0
RF26J7500SR
26 cu.ft. 4-Door Flex
RF23M8590SG
23 cu.ft. 4-Door French Door
RF28K9380SG
28 cu.ft. Chef Collection