Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Tape measure
- Water line installation kit
Step-by-Step Installation
- Choose Installation Location: Select a location with proper ventilation, away from heat sources, and on a solid, level floor.
- Remove Packaging Materials: Remove all shipping materials, tapes, and protective films from the refrigerator.
- Adjust Leveling: Adjust the leveling legs to ensure the refrigerator is perfectly level from front to back and side to side.
- Connect Water Supply: Connect the water line to the refrigerator's water inlet valve for ice maker and water dispenser.
- Electrical Connection: Connect to a dedicated 115V, 60Hz, AC only outlet. Do not use an extension cord.
- Clearance Check: Ensure proper clearance - 2 inches at back, 1 inch at top, and 1 inch on both sides for ventilation.
- Initial Setup: Allow the refrigerator to stand upright for 4 hours before plugging in. Set temperature controls and run initial ice maker cycle.
Specifications
| Model Series | RF28R7551SG |
| Type | 4-Door French Door Refrigerator |
| Color | Stainless Steel / Black Stainless |
| Total Capacity | 28 cu. ft. |
| Fresh Food Capacity | 18.6 cu. ft. |
| Freezer Capacity | 9.4 cu. ft. |
| Control Type | Touch Screen with Family Hub™ |
| Energy Rating | ENERGY STAR® Certified |
| Annual Energy Use | 608 kWh |
| Power Requirements | 115V, 60Hz, 7.5A |
| Dimensions (HxWxD) | 70.5 x 36 x 34.5 inches |
| Weight | 328 lbs |
| Ice Maker Type | Twin Cooling Plus™ with External Dispenser |
Warranty Information
- Full Warranty: 1 year parts and labor
- Sealed System Warranty: 5 years on compressor and cooling system
- Digital Inverter Compressor: 10 years limited warranty
- Additional Coverage: Optional extended warranty available
For warranty service, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com
Key Features
Family Hub™
21.5-inch touch screen that lets you manage groceries, stream entertainment, view family calendars, and control smart home devices directly from your refrigerator.
Digital Inverter Compressor
Samsung's advanced compressor technology provides precise temperature control, reduces energy consumption by up to 50%, and operates quietly with a 10-year warranty.
Twin Cooling Plus™
Dual evaporators maintain optimal humidity levels in both the refrigerator and freezer compartments, keeping food fresher longer while preventing odor transfer.
FlexZone™ Drawer
Convertible temperature drawer that can be used as a refrigerator, freezer, or beverage center with four customizable temperature settings.
Beverage Center
External water and ice dispenser with AutoFill water pitcher feature that automatically fills your container to the desired level using smart sensing technology.
Metal Cooling
Advanced cooling technology that uses metal plates to quickly absorb and evenly distribute cold air throughout the refrigerator for better temperature consistency.
Smart Features Explained
View Inside
Built-in cameras let you see what's inside your fridge from your smartphone while grocery shopping
Food Management
Track expiration dates, create shopping lists, and find recipes based on ingredients you have
Voice Control
Integrated Bixby and Alexa compatibility for hands-free control and smart home integration
Entertainment Hub
Stream music, watch TV, display photos, and access popular apps directly on the Family Hub screen
SmartThings Integration
Connect and control other SmartThings compatible devices throughout your home
Family Connection
Share calendars, leave notes, and sync schedules with family members through the Family Board
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Refrigerator not cooling | Power issue, temperature settings, dirty condenser coils | Check power supply, verify temperature settings, clean condenser coils |
| Ice maker not working | Water supply issue, clogged filter, freezer too warm | Check water line connection, replace water filter, ensure freezer temperature |
| Water dispenser not working | Clogged filter, frozen water line, dispenser lock on | Replace water filter, check for frozen lines, verify dispenser lock status |
| Unusual noises | Normal operation sounds, items vibrating, compressor issues | Identify noise type, secure items in refrigerator, contact service if persistent |
| Excessive frost buildup | Door not sealing properly, frequent door openings, humid environment | Check door seals, reduce door openings, ensure proper ventilation |
| Family Hub screen issues | Software glitch, power interruption, connectivity problems | Restart refrigerator, check WiFi connection, update software |
Error Codes
- 22E / 23E: Freezer sensor error - Contact service center
- 31E / 32E: Refrigerator sensor error - Contact service center 84E: Ice maker communication error - Reset ice maker
- 90E: Defrost sensor error - Contact service center
- 95E: Compressor communication error - Unplug for 10 minutes, then restart
- CE: Communication error with display - Reset refrigerator
Manual Downloads
Current Model Manuals
RF28R7551SG
28 cu. ft. 4-Door Family Hub
RF23R6201SR
23 cu. ft. 4-Door FlexZone
RF29A967512
29 cu. ft. Bespoke 4-Door
RF26R7201SG
26 cu. ft. 4-Door Beverage Center
Popular Previous Models
RF28HMEDBSR
28 cu. ft. 4-Door Chef Collection
RF260BEAESR
26 cu. ft. 4-Door FlexZone
RF4287HARS
28 cu. ft. 4-Door with Screen
RF263TEAESG
26 cu. ft. 4-Door Touch Screen