Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Tape measure
- Water line kit (if connecting to water supply)
Step-by-Step Installation
- Choose Installation Location: Select a location with adequate ventilation, away from heat sources and direct sunlight.
- Remove Packaging Materials: Remove all shipping materials, protective films, and transit bolts from the refrigerator.
- Level the Refrigerator: Adjust the leveling legs to ensure the refrigerator is perfectly level from front to back and side to side.
- Connect Water Supply (Optional): Connect water line to the ice maker and water dispenser if applicable.
- Electrical Connection: Connect to a dedicated 115V, 60Hz, 15-20 amp grounded outlet. Do not use an extension cord.
- Clearance Check: Ensure proper clearance (2 inches on sides, 1 inch on back, 4 inches on top) for ventilation.
- Initial Setup: Allow refrigerator to stand upright for 4 hours before plugging in. Set temperature controls and let run for 24 hours before loading food.
Specifications
| Model Series | RF28T9380SG/AA |
| Type | 4-Door French Style Refrigerator |
| Color Options | Customizable Panels (Multiple Colors) |
| Total Capacity | 28 cu. ft. |
| Fresh Food Capacity | 18.6 cu. ft. |
| Freezer Capacity | 9.4 cu. ft. |
| Control Type | Touch Screen Display |
| Energy Rating | ENERGY STAR® Certified |
| Annual Energy Use | 686 kWh/year |
| Power Requirements | 115V, 60Hz, 15A |
| Dimensions (HxWxD) | 70.0" x 35.8" x 34.4" |
| Weight | 348 lbs |
| Ice System | Twin Cooling Plus™ with External Ice & Water |
Warranty Information
- Full Warranty: 1 year parts and labor
- Sealed System Warranty: 5 years on compressor and cooling system
- Digital Inverter Compressor: 10 years limited warranty
- Additional Coverage: Optional extended warranty available
For warranty service, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com
Key Features
Bespoke Customization
Mix and match front panel colors and materials to create a refrigerator that perfectly matches your kitchen decor and personal style.
Digital Inverter Compressor
Samsung's advanced compressor technology adjusts cooling power to actual usage, reducing energy consumption and operating more quietly.
Twin Cooling Plus™
Dual evaporators maintain optimal humidity levels in both fridge and freezer compartments, keeping food fresher longer.
Family Hub™
21.5" touch screen display with Wi-Fi connectivity for managing groceries, streaming entertainment, and controlling smart home devices.
FlexZone™ Drawer
Convertible temperature drawer that can be used as a refrigerator, freezer, or beverage center with four different temperature settings.
Metal Cooling
Advanced cooling technology that uses metal plates to quickly absorb and evenly distribute cold air throughout the refrigerator.
Smart Features Explained
View Inside
Built-in cameras let you see inside your fridge from your smartphone while grocery shopping
Voice Control
Compatible with Bixby, Alexa, and Google Assistant for hands-free operation
SmartThings Integration
Connect with other Samsung smart devices for seamless home automation
Recipe Suggestions
AI-powered recipe recommendations based on ingredients in your refrigerator
Food Management
Track expiration dates and create shopping lists directly from the Family Hub
Entertainment Hub
Stream music, watch videos, and display family photos on the large touch screen
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Refrigerator not cooling | Power issue, temperature settings, dirty condenser coils | Check power supply, adjust temperature settings, clean condenser coils |
| Ice maker not working | Water supply issue, ice maker turned off, clogged filter | Check water line, ensure ice maker is on, replace water filter |
| Unusual noises | Normal operation sounds, items vibrating, ice dropping | Identify noise type, secure items in fridge, normal ice maker operation |
| Water leakage | Clogged defrost drain, damaged water line, ice buildup | Clear defrost drain, check water connections, defrost if needed |
| Display not working | Power surge, control board issue, software glitch | Reset circuit breaker, unplug for 5 minutes, update software |
| Excessive frost | Door not sealing, frequent door openings, high humidity | Check door seals, reduce door openings, ensure proper ventilation |
Error Codes
- 22 E / 22 C: Freezer sensor error - Contact service center
- 23 E / 23 C: Refrigerator sensor error - Contact service center
- 30 E: Defrost sensor error - Contact service center
- 32 E: Ice room sensor error - Contact service center
- 84 E: Communication error - Reset refrigerator
- 90 E: Ice maker communication error - Reset ice maker
Manual Downloads
Current Bespoke Models
RF28T9380SG
28 cu.ft. 4-Door French
RF23T9380SG
23 cu.ft. 4-Door French
RF28T9600SG
28 cu.ft. Bespoke AI
RF23A9670SG
23 cu.ft. Bespoke Counter
Popular Previous Models
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